FAQs - www.saba.pt

If payment is made in cash or by credit card (chip&pin):
Request a bill by sending an email to: atclientesaba@saba.eu. We will then send you a form to gather all the necessary billing information.
You'll have to send us by post the originals of any simplified bills or receipts that you already have for any parking time within our network of parking lots and parking zones. Please send these documents to: 
SABAPORTUGAL - Parques de Estacionamento, SA.
Rua de Ceuta nº 43, 2º
4050-191 Porto
Mail: geral@sabagroup.com
Once we have received your information, we will issue an invoice for the first week of the month and we will contact you by post via the address that you specified in the forms.
You should carry out this procedure once a month with all of your invoices.

You can check the services offered in each car park on their webpage

Once the purchase has been made, we will send you an email informing you of the process to redeem your product.

It depends on the car park you selected. Review carefully access instructions and how to redeem your product in your purchase confirmation.

All prices include VAT. The amount paid at the time of purchase will always be the total amount payable.

You can check the maximum height of each car park on their webpage.

No. The ticket applies to only one car park, one user (individual or legal entity) and one vehicle (license plate, model and colour), reflected in the access card.

Any additional time is payable when you exit the car park, at standard rates.

You can check if the car park has electric vehicle charging stations on their webpage.

You will be able to cancel MySaba in the "My details" section. This will delete your account.

You can access all your details from your user account, from where you will be able to change your password. A confirmation email will be sent to you afterwards.

If you have successfully registered on MySaba, you will receive a welcome message which will indicate that everything is correct.

In the top right-hand corner of the home page, there is a tab to "Register", from where you can create a new user account.

We will send a confirmation email to the email address used to make the purchase.

Saba can cancel an account due to user misuse of the Web Site or the Virtual Office account. For more information refer to the Purchase Terms and Conditions section.

No.You can only buy from the website.

By credit or debit card.

Contact us by email at : atclientesaba@saba.eu 

Select "I've forgotten my password" when trying to access your account My Saba. Enter your email address and we will send you a link where you will be able to reset it.

You must go to your parking lot and provide the staff with the new account number and a photocopy stating that you are holder of the account (a receipt, bank book, etc.). The changes will then be made and you will be asked to sign the SEPA document.If nobody is there to assist you, you can send us your documentation as well as your registration information to find your account (IDENTITY CARD / SPANISH TAX NUMBER, CAR REGISTRATION NUMBER AND PARKING LOT where you are registered), e-mail us at: atclientesaba@saba.eu Please remember to provide us with a phone number so that we can get in touch you and for you to sign the documentation.

You can go to your parking lot to start your registration. Bring along a photocopy of your identity card, the account number for the direct debit and a photocopy of a receipt or bank book stating ownership of the account number. You must sign the rules of use, the SEPA document for payment authorization and you will be given a card so that you can gain access to the facilities.If nobody is there to assist you, you can send us the documentation as well as information about the type of registration that you’d like to have. E-mail us at: atclientesaba@saba.eu Please remember to provide us with a phone number so that we can get in touch with you.

If you wish, we can send you duplicates of your bills and invoices via e-mail.
Please bear in mind that the original bill will always be sent out in the post. Therefore, you have to provide us with the following information: your e-mail address, your Spanish Tax Number or Spanish Tax Identification Number, your full name, and the parking lot you are using.
Please send this information to: atclientesaba@saba.eu Afterwards, we will activate this option.